Terms & Conditions


These terms and conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
 
Who We Are:-
Registered Company Name:- Size4footwear.com Ltd
Address:- Unit 68, Boundary Road, Heathfield Industrial Park, Ayr, KA8 9DJ
Telephone Number:- 01292 288738
E mail:- Contact Us
Company Registration number: 463690
V.A.T. Number: GB174505312
 
How To Make a Purchase:-
Browse through our Footwear Collections and select the items you wish to purchase by adding them to your shopping basket.
Once you have completed your selection click on "Checkout" and you will be asked for a few details that are required to process your order.
We accept the following major credit and debit cards:- Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Switch, Solo Delta, Visa Electron, Maestro, VPay, JCB, Diners,  Amex.
 
Shipping & Handling:-
Postage & Packaging Costs for deliveries within the U.K. are £3.95. (Free for all order value over £45.00)

We do deliver overseas, however delivery charges vary, details at Checkout. If your country is not listed then unfortunately we are unable to deliver there.
Our normal dispatch period is 2 working days, ( weekends and bank holidays are not classed as working days), using Royal Mail. We will endeavour to meet your requirements but this may not always be possible. UK orders should be received within a maximum of 10 working days.  Any UK claims for lost goods will not be entered into until after 11 working days from dispatch.  European orders should be received within a maximum of 20 working days.  Any European claims for lost goods will not be entered into until after 20 working days from dispatch.  For the rest of the world orders should be received within a maximum of 25 working days, and claims will not be entered into until after 25 working days from dispatch.  We do not pay the postage costs of returns.

Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect.
 
Delivery Schedule:-
On receipt of your order and payment clearance we will dispatch your goods as described above. Once goods have been dispatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
In the case of orders greater than 1 pair of shoes goods may be dispatched at different times.


Delivery Policy:-
Delivery will only be made to the cardholder’s registered address or the cardholder’s place of work, which may need to be verified before dispatch. We will not, under any circumstances, dispatch to any other address.

Please note that for any items that are returned to us by Royal Mail as uncollected from their sorting office, we will not refund the delivery charge.  We will contact the customer for a further delivery charge before we dispatch it a second time.
If you are paying with a debit or credit card, your first order with us needs to be delivered to your billing address or your place of work with a verified land-line number, to prevent fraud against your card. However, if you use PayPal or Google Checkout to pay for your products, these payment services conduct their own fraud checks, and so you may be able to use an alternative address, however this is not guaranteed.
 
Tax Charges:-
The price is inclusive of any payable V.A.T. in the U.K.
 
Warranties:-
You warrant that the information entered onto the Order Form is true.
Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.

Right to cancel this agreement

Under the Distance Selling Regulations, you have fourteen working days starting when goods are received (the ‘cooling-off period’) in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered.

If you wish to cancel this agreement, you must notify us, and return the goods that have been delivered to you. Goods are refunded as soon as possible.



How you can cancel this agreement

Please contact us as soon as possible if you wish to cancel your order by emailing us or calling 01292 288738 (Monday– Friday 9.30am – 3pm)  Orders can only be cancelled before processing/dispatch has begun.

Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
 

Returns Policy:-

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (eg box/bag).  We will refund the product price but unfortunately we are unable to refund any postage costs incurred. 
Postage refunds under the Distance Selling Regulations are limited to services provided within the ordinary course of business. The right to cancellation under the Distance Selling Regulations is not extended to any additional services provided, such as gift wrap and express/international delivery charges.

We reserve the right to impose a £5 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.

Please ensure your name and address is clearly visible on the return form.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

Import Duty

If you are purchasing from outside the UK your products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


Definition of Footwear Samples

Footwear Companies produce high quality samples to enable them to show Footwear Retailers their ranges for the following season. This allows these Companies to forward order up and coming styles and colours. Samples are mostly Women’s size 4/4.5 and Gent’s size7/8. Purchase of Sample Shoes does not affect your statutory rights.


Please note unless the description states otherwise our shoes are not waterproof.


PRIVACY POLICY

Size4footwear.com takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users and clients in accordance with worldwide practices for customer privacy and data protection. Size4footwear.com will not release your personal data to any third parties without your consent or as required by law.
 
Information collected
We collect personal information from you through the use of enquiry and e-commerce forms and every time you e-mail us your details. We use your IP address to help diagnose problems with our server, and to administer our web site.

We collect information about you for two reasons: Firstly, to process your order and secondly to provide you with the best possible service.

The only information that we collect, is that which has been submitted through our online order form and the general enquiry form.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the which? Web Trader Code.
 
Choice/opt-out
You may receive periodic email newsletters from us. These newsletters contain information on new features and facilities of note at the web site. Our site provides users the opportunity to opt-out of receiving communications from us directly.
 
Internet-based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the size4footwear.com site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
The Privacy Policy Statement does not apply to Third Party Sites.
 
Changes to these Terms
Size4footwear.com reserves the right, at its discretion, to make changes to any part of the Site. Due to its policy of updating and improving the site, size4footwear.com may wish to change these Terms (including those relating to your use of the Content). When terms are changed, we will notify you by publishing details of those changes by including them at the end of these Terms (see "Changes to these Terms"). If you use the Site after we have published or notified you of the changes, you are agreeing now to be bound by those changes. If you do not agree to be bound by those changes, you should not use the Site any further after they are published at the end of these Terms or after you receive notice of them.
 
General
You may not assign, sub-license or otherwise transfer any of your rights under these terms. Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.
 
Contacting Size4footwear.com
If you have any questions about this privacy statement, or the practices of this site, please contact

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DELIVERY & RETURNS

Delivery:
Dispatch is 2 working days.  We send goods out by Royal Mail.
.
Shipping & Handling:
Postage & Packaging Costs for deliveries within the U.K. are £3.95.  (Free for all order value over £45.00)
We do deliver overseas however delivery charges vary, details at the checkout.  If your country is not listed then unfortunately we are unable to deliver there.
Our normal dispatch period is 2 working days, weekends and bank holidays are not classed as working days, using Royal Mail.   We will endeavour to meet your requirements but this may not always be possible.  UK orders should be received within a maximum of 10 working days.  Any UK claims for lost goods will not be entered into until after 11 working days from dispatch.  European orders should be received within a maximum of 20 working days.  Any European claims for lost goods will not be entered into until after 20 working days from dispatch.  For the rest of the world orders should be received within a maximum of 25 working days, and claims will not be entered into until after 25 working days from dispatch.
We do not pay the postage costs of returns.

Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect.

Returns
If you are not completely satisfied with your purchase, you can return it within 16 days of purchase in its original unworn condition and we will refund the product price.
Address:-
Size4footwear.com
Unit 68 Boundary Road,
Heathfield Industrial Park
Ayr
KA8 9DJ


Returns via Collect+
You can now return your order to us via Collect+. Simply click here to find your nearest Collect+ drop off location and print off your returns label online. Please be aware that we do not cover the cost of returning items to size4footwear.com

Returns Conditions
Any postage charges incurred when the order was originally dispatched will not be refunded.
Please ensure your name and address is clearly visible on the return.
If you require an exchange please give us full details of your requirements.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Please be aware that we do not cover the cost of returning items to size4footwear.com

Should you have a complaint or any comments please do not hesitate to Contact Us


CONTACT US

If you wish to contact us please do so using the information below:    

Size4footwear.com Ltd                        Opening Hours
Unit 68 Boundary Road                        Mon-Fri: 9.30am-3.00pm
Heathfield Industrial Park                    Closed Bank Holidays
Ayr, KA8 9DJ                            Outwith these hours please email
T: 01292 288738
E: size4footwearsales@btconnect.com


ABOUT US

Size4footwear.com  Ltd  is a family owned business, run by footwear specialists. Our family have been in the footwear trade for over 150 years, spanning 6 generations, and our sister Retail Company is Scotland’s oldest independent shoe shop. The business would not be here today if it was not for our expertise in selecting excellent products, fantastic prices, and personal caring customer service.

Within this website we specialise in ladies size 4 / 4.5 and men’s size 7 / 8’s sample footwear from many leading brands at exceptionally low prices. These shoes/sandals/boots/slippers will in many cases be styles that are available to you the consumer up to 6 months before they are available to purchase in the shops providing a unique buying experience. All brands are renowned for their many comfort elements together with up-to-date styling.

Our aim at size4footwear.com is to provide our valued customers with pleasurable and stress free shopping from the comfort of your own home. With an easy to navigate website, efficient delivery service, terrific products at fantastic prices, we firmly believe you will enjoy your size4footwear.com shopping experience and look forward to welcoming you back.